Frequently Asked Questions
CenturyTel & Embarq are becoming CenturyLinkTMYour connection just got stronger
You might be curious about the changes that will occur for our online services customers under the new CenturyLink brand. Here are some fast facts about the move to become CenturyLink that should help answer any questions.
See an updated homepagewww.centurylink.net will be the new residential online services homepage. Customers typing myembarq.com in their web browsers will be redirected to this new homepage. For business customers, they'll be redirected from www.biz.myembarq.com to www.biz.centurylink.net.
The same great content and online services you've always had will continue to be available to you.
How your Log-in will changeIn order to accommodate existing users across the CenturyLink network, we've added a drop-down box with all of the email domains currently in use. Since your log-in is your email address, you will need to select the email domain (the part of your email address after the "@" sign) that matches your email address.
After doing so, enter your user name (the part of your email address before the "@" sign) and your password as before. If you'd prefer to bypass this step in future, click the "Keep me logged in" checkbox below your password. If you clear your cookies, you'll have to go through these steps again.
Your email stays the sameYour email address will stay the same. All existing customers, whether they have a centurytel.net, embarqmail.com, CSWNet.net, CLDS.net, CoastalNow.net, cochill.net, eMadisonRiver.com, eMadisonRiver.net, GallatinRiver.net, Grics.net, Gulftel.net, MadisonRiver.biz, Mebtel.net email domain, will retain their existing email address. And that goes for mail subaccounts too, even if a new secondary mailbox is added later.
Customers who add additional mailboxes to existing accounts keep the same domain
Customers who add a secondary mailbox to an existing email domain will get a new mailbox with that existing domain email address.
Online security is there to protect youCenturyLink Online Security will continue to be available to all embarqmail.com and new centurylink.net Internet customers.
Premium services: business-as-usual
All of the value packs - from Music Packs to additional mailbox packs for business customers - will continue to be available to existing embarqmail.com and all new centurylink.net High-Speed Internet customers.
We're here to help
Internet Help Desk contact information, including CHAT links, will be on the Internet Help page on centurylink.net and biz.centurylink.net.